Knowledge Management

EDUA 6377- Instructional Design

Knowledge Management takes on different meanings in today’s world. Organizations utilize countless resources and different methodologies to identify and manage employee workplace knowledge. Gilley, Eggland, and Gilley (2002) define Human Resource Development (HRD) as a field that “facilitates organizational learning, performance, and change through organized interventions, initiatives, and management actions for the purpose of enhancing an organization’s performance capacity, capability, competitive readiness, and renewal.” Reiser and Dempsey (2001) suggest “knowledge management is the creation, archiving, and sharing of valued information, expertise, and insight within and across communities of people and organizations with similar interests and needs, the goal of which is to build competitive advantage.” Simply put, knowledge management is extracting knowledge and skills from employees who have it to employees who need it.

Finally, in the article "Knowledge Management Defined" (Enterprise Knowledge, 2023), they describe this as enabling organizations and the individuals within and between them to take actions: to do things that will help their knowledge last within the organization, be shared, and therefore be leveraged by others. The principal idea is for the organization to have the ability to capture their knowledge in reusable forms, manage it so it is consistently reliable and improving, share it so others may benefit from it, and find it so we can further act upon it. Further, the article cites five elements associated with KM (Knowledge Management), people, process, content, culture, and technology balanced together so that each element is as important as the rest.

My first resource, "A Foundation for Understanding Knowledge Sharing: Organizational Culture, Informal Workplace Learning, Performance Support, And Knowledge Management" (Caruso, 2016) because as a practitioner in the field of human resource and organizational development, the article explored ways to promote, capture, share, and manage the valuable knowledge of employees in

the workplace.

My second resource, "Knowledge Management Defined" is an article written by EK Newsletter (Enterprise Knowledge, 2023), and it focuses on tying knowledge management into business outcomes. The article stipulates, “In the context of today’s realities, KM’s new mission is to link all an organization’s knowledge—in every form—making it not just findable but understandable and actionable."

My third resource, "Enterprise Knowledge Management" (Nicpan et al., n.d.) IBM explores its data ops on how to leverage knowledge management to support “how does it get the right business-ready data to the right users as consistently and as efficiently as possible to enable genuine and tangible improvements in business outcomes.”

“All of the articles reviewed highlight knowledge management as the analysis of learning and performance problems and each article then explored design development, implementation, evaluation, and management of instructional processes and resources intended to improve learning.” (Reiser 2001) Reiser’s definition sums up the sequence or order of processes others are trying to replicate to harness knowledge management and then utilize it strategically to speed up the transfer of knowledge to their other employees.

For future reference:

References

Caruso, S. J. (2016). A Foundation For Understanding Knowledge Sharing: Organizational Culture, Informal Workplace Learning, Performance Support, And Knowledge Management. Contemporary Issues in Education Research, 10(1), 45–52. https://doi.org/10.19030/cier.v10i1.9879

Enterprise Knowledge. (2023, June 2). Knowledge Management Defined - Enterprise Knowledge. https://enterprise-knowledge.com/about/knowledge-management-defined/

Gilley, J. W., Eggland, S. A., & Gilley, A. (1989). Principles Of Human Resource Development. http://ci.nii.ac.jp/ncid/BA07168984

Kumar, R. (2011). Knowledge management and organizational culture: a theoretical integrative framework. Journal of Knowledge Management, 15(5), 779–801. https://doi.org/10.1108/13673271111174320

Nicpan, M., Van Der Starre, R., Van Helvoirt, S., & O’Sullivan, P. (n.d.). Enterprise knowledge management. www.ibm.com. https://www.ibm.com/downloads/cas/R0DW3DXA

Productivity Guy. (2022, June 20). Knowledge Management - explained in 10 minutes [Video]. YouTube. https://www.youtube.com/watch?v=-XPbfsl3WGo

Reiser, R. A., & Dempsey, J. V. (2001). Trends and issues in instructional design and technology. http://lib.tums.ac.ir/site/catalogue/54738